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If you are not adept at holding on, you can also utilize Turkish Airlines live chat. You simply go to their website, click on the Help page and choose the chat option. This places you in touch with a live person who can help you just as well as Customer Support by phone.
3. Social Media Shouting Out
Turkish Airlines is also present on social networking sites such as Twitter and Facebook. Most of the customers have found that if they raise a complaint here, they receive responses promptly, particularly for minor complaints.
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For less pressing issues, there is also the option of emailing Turkish Airlines. While it will take longer for a response, at least with this method you do have a paper trail for your complaint as well as any correspondence about how it is being addressed.
Step-by-Step: Spoken to a Live Agent over the Phone Listen carefully to the recorded options and select the one that best describes your circumstances. You will usually be asked to select something such as "existing reservations" or "technical support." If you are asked to enter your itinerary number but do not have it handy, hitting the "0" key will skip this step. Repeat "agent" or "representative" when asked what you want. This sometimes speeds up the process.
Helpful Numbers for International Callers If you are an international caller, try these numbers to call:
Turkish Airlines US: 1-888-516-9959 OTA (Live Person) Turkish Airlines telefono en espanol: 1-888-516-9959 OTA (Live Person)
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